I have tried to call your enquiry phone line on 0870 9494000 many times but seem to get no answer, why is this?
If you have tried to call our enquiry line but received no answer this means that:
1) We may be busy or engaged with another call to a customer.
2) We have been overwhelmed with London deliveries where all staff are out of the office delivering.
3) You may be calling out of office hours (9am to 6pm).
If you need information or need to place an order urgently please feel free to call any of our Sales lines on 07984 900900 or 07017 600600 where orders can still be processed.
If you only want to speak with someone on our Landline, please call in the mornings between 9am & 10am where we can guarantee there will be someone there to answer your call.

How are you able to sell items cheaper than most high street retailers?
The three main reasons are:
a) As we are not a shop we do not incur the high overheads it takes to run a shop therefore we are able to reduce the seller's recommended profit to save customers money.
b) We source some of our products from businesses & suppliers that have recently gone in Liquidation where stock is sold off lower than market value to cover outstanding depts.
c) You may be aware that most high street retailer shops have excluded their Money Back Guarantee on most electrical items unless faulty, customers can no longer take their brand new untouched items back for a refund if they change their mind or it was an unwanted gift, so occasionally if the packaging is still sealed & untouched we are able to obtain these items lower than the market resell value..

Will there be any difference in a product from buying this item from you rather than a major high street retailer?
There shouldn't be any difference in the product what so ever apart from the money you save on the price.

I was previously looking at a particular item on your stock page but I can no longer see it, may you still have it for sale?
Our stock page is updated daily & is 100% accurate at the last time of update so unfortunately if the item you require is no longer listed on the stock page it means that we have now sold out.

You have sold out of a particular item I wanted to buy, when will you have more in stock?
We try to obtain more of all items that we sell out of but unfortunately once an item has gone there is no guarantee that we will be able to obtain more stock as our stock is subject to what is offered to us by our suppliers, this why it is essential that if you see something you like on the stock page to buy it or you may miss out.

Why is there never a wide range of products for sale on your stock page?
Please understand that because our stock is subject to what is offered to us at a discounted rate from the suppliers and we also sell items cheaper than most major high street retailers, 90% of our stock is sold out within 48hrs from being advertised so unfortunately our stock level will always be low due to the high demand we have from our customers.

Do I have to pay an extra 17.5% V.A.T on top of the advertised price?
No, the price you see plus delivery & card fees is the only price you pay.

Can I claim back 17.5% V.A.T from the item's price with the Sales Receipt you provide?
As we are a small business with a current business turnover under the V.A.T level we do not charge any of our customers V.A.T, so therefore you are unable to claim back money what you have not incurred in the first place. We recommend all customers to take advantage of this as it will soon end.

Why do you charge 3% extra if I pay with my Credit Card?
Please be aware that this is the amount we are charged to handle Card Payments and most major retailers also charge a Card Processing Fee, it will usually state this on their receipts as 'I agree to pay 2.5% of the total shown to Card Transactions Ltd for card handling services it provides to me. The item's price will remain the same regardless of the payment method used. The only difference between us and them is that we do not increase an item's price to hide fees so that buyers paying by a Cash method will still have to pay.

I would like to buy an item but I live abroad?
Sorry we are unable to accept orders from International customers direct from our website. However, we do accept orders through our ebay shop.

If I buy an item can I collect it from your premises?
As much as we would like to let customers collect from our premises, due to the high value of products in storage our Insurance policy prohibits access to members of the public. However, we are able to arrange collection from our local Courier Driver in LONDON SW16 area..

How will my item be sent out if I choose mail order?
All orders above £50 will be sent out by Royal Mail Special Delivery which is fully insured and guaranteed to arrive the next working day before 1pm, orders under £50 will be sent out by Royal Mail 1st Class Recorded Delivery which again is fully insured and should arrive in 1 to 2 working days.

When will my order be depatched?
All orders where payment is received before 9am will usually be despatched the same day and are guaranteed to arrive the next working day before 1pm by Royal Mail Special Delivery or will arrive in 1 to 2 working days if it is Royal Mail Recorded Delivery. Orders where the payment is received after 9am but before 5pm are still usually despatched the same day depending on how busy we are so we advise you to call and find out.

What happens if I receive something different from what I have ordered?
If you notice any discrepancies in your order please notify us within 24hrs after signing for your item. We may not be able to rectify any issues that may occur after this period.

What happens if my item arrives faulty or a fault occurs within 14 days after receiving it?
If your item arrives faulty or a fault occurs within 14 days after receiving it, send it back to us and we will be more than happy to exchange it to the exact model purchased subject to stock availability and the fault was not self conflicted. After the 14 days your receipt validates the remainder of your 12 months warranty from the manufacturer.